Common situations
Production is still running
You can close the app. Once the job is recorded in the safe queue it continues on the server and updates when you reopen the app.
The video does not look ready
Refresh the archive screen. Check your connection, and do not start a new job until the running production has finished.
A purchase went through
After the store confirms it, the backend may take a short time to verify your entitlements. The balance refreshes automatically.
Restore purchases
For subscriptions you can use "Restore purchases" on the purchase screen. One-off credits may behave differently because of store rules.
Downloading or sharing
Once the video is finished, use the save-to-phone or share option in the menu on the production or archive screen.
Manage your subscription
On iOS you can view or cancel your plan in your Apple ID subscriptions, and on Android in your Google Play subscriptions.
What should you include in a support request?
- The job/production identifier shown in the app.
- A screenshot of the error message.
- Your device model and operating system version.
- For a payment issue, the store transaction date and product name — nothing containing personal financial details.
- Never send passwords, card numbers, your Apple/Google password or any private key.
Contact us
We aim to reply to your email within about 2 business days. [email protected] ↗